1. How do I track my placed order?

Right after your package is dispatched, we will send an email holding your tracking number. Copy that number and enter it onto our website’s tracking tool to view real‑time parcel status. If you cannot locate this email, check your spam folder or message our support team.

2. Can I adjust or cancel my order after submitting payment?

Order edits and cancellations are only possible while your purchase is still within the processing phase, before it ships out. Once the parcel has been handed over to the shipping carrier, you cannot cancel; you will need to follow our standard return workflow upon receiving the goods.

3. What should I do when my delivered item arrives damaged or incorrect?

Please reach our support email within 7 days of receiving your package. Attach clear photos showing product damage or wrong‑item issues, plus your order number. Our team will assess your case and walk you through next steps.

4. How long will it take to get my refund finished?

Once we receive and inspect your returned items, we trigger the refund process. Most refunds take 5‑10 business days to show up in your account, subject to your bank’s processing speed.

5. Is it possible to change my shipping address post‑purchase?

Address modifications can only be done before your order ships. Contact support right away. After dispatch, we are unable to alter delivery destinations.

6. Why is my tracking status not updating?

Carriers sometimes delay tracking updates, especially during high‑volume periods. If multiple business days pass with zero movement, get in touch and we will help investigate.