Our return and refund framework complies with Canadian consumer protection standards. Returns will only be accepted when all listed requirements are satisfied.

  1. Return Request Window: You are eligible to submit a return request within 30 calendar days counting from the day you receive your parcel. Requests submitted past this cutoff will not qualify for returns or monetary refunds.
  2. Product Condition Rules: Returned merchandise must arrive back in original, unused condition. Original packaging, labels and tags must all be intact. Goods showing scuffs, stains, damage or signs of actual use cannot be approved for return.
  3. Mandatory Return Authorisation: Before mailing items back to us, you must obtain formal return approval from our support team. Never send back goods without receiving official return instructions. Please state your order ID and your reasoning for returning goods inside your email request.
  4. Return Shipping Expenses: If the return is not caused by our error (such as wrong item shipped, factory defect), return postage costs will be borne by the customer. The original outbound delivery cost is non‑refundable.
  5. Refund Execution: After our receiving team inspects your returned goods and confirms eligibility, refunds will be issued back toward your original payment method. Please allow 1‑3 business working days for funds to reflect inside your account; timing is fully dependent on your financial institution’s internal processing schedules.
  6. Special‑case Exclusions: Final‑sale or clearance‑marked goods may carry modified return terms, and these special rules will be clearly noted on corresponding product detail pages.